Your appointments are very important to us; it is reserved especially for you. We understand that sometimes schedules need adjustments; therefore, we request a 24-hour notification for cancellations.

STRICT ENFORCEMENT OF 24-HOUR CANCELLATION POLICY

It is important to understand when an appointment is forgotten or cancelled without notice other guests lose the opportunity to fill the appointment. Appointments are confirmed 24 hours prior as we understand the ease to which an appointment is forgotten.

• Failure to reschedule an appointment within 24 hours will incur a charge of 50% of the scheduled service.
• NO SHOWS will be charged the FULL amount of the scheduled service.
• Multiple service or combos must be held with credit card. If these services are not cancelled 24-hours before the scheduled appointment, you will be charged 50% of the service amount.

The cancellation policy gives us ample time to notify other guests of availability and allows our staff to maximize our time and provide exemplary service to ALL our guests.

PRODUCTS

If you are not completely satisfied with a product purchase we will gladly exchange it for another product of equal value or matching credit for future purchases.

SERVICES

Quality is our top priority as we strive to provide top tier customer service. We will gladly adjust any service within 2 WEEKS of the original visit. There are no refunds on any SERVICE unless determined necessary by management. If management determines a refund is warranted, all refunds will be in the form of salon credit or salon gift card.